FAQ

How do I place an order?

Website - The store that never shuts! Simply add the items to your cart, select checkout, then follow the prompts to enter your shipping details, payment information and any comments. An order confirmation will be emailed to you. It's that easy!

In Person - We will be showcasing our gorgeous collection at various Singapore Fairs and Bazaars throughout the year. Please be sure to visit our Facebook page, and click 'LIKE' to keep up to date with where we'll be showing next….

We will also be holding 'open house' mornings where you can shop with friends and enjoy some sweet treats at the same time. Again, please 'LIKE' our Facebook page to keep informed with upcoming dates.

How can I pay for my order?

We accept payment through PayPal, which means you can pay with all major cards (VISA, Mastercard and AMEX) even if you don't have a PayPal account.  PayPal is one of the largest and most secure payment gateways in the world. We do not store any of your credit card or financial account information. 
Also, please note that all our prices are in Australian Dollars.

Do you ship overseas?

Yes! We are more than happy (and quite thrilled) to ship overseas. 

How much does shipping cost?

For a limited time shipping on ALL ORDERS WORLDWIDE is FREE!

How is my parcel shipped?

Parcels sent internationally, will be shipped via Singapore Post Registered mail service. This means you will receive a tracking number to allow you to trace your parcel. Orders within Singapore will be sent via regular mail. We only sell what we have in stock, and once payment is received we will typically ship within 1 working day. Your parcel is estimated to arrive within 10-12 working days internationally, and within 3 working days within Singapore. All orders will be wrapped in tissue paper and posted in a special Emma Laue Children satchel to protect them. 

Can I arrange a gift to be delivered direct to friends or family?

Most definitely! We love the thought that our items are being sent to someone you love. We also offer FREE gift wrapping and a handmade gift card for all gift orders. Please be sure when you are at the checkout, that you complete the 'shipping address' with the address you'd like the gift sent to.

Do you have gift vouchers?

We certainly do! When you can't decide what to buy for that special someone, give them one of our 'emma laue' gift certificates. They'll love you for it! Please contact us via our contact form for more information, or to order.

What is your exchange/return policy?

We are more than happy if you require a different size or style, to exchange your item, as long as it is returned to us within 21 days in the condition it arrived to you in. We are also happy if you simply changed your mind, to offer a full refund of the purchase price (excluding postage costs). Please email us via the contact page if you'd like know more.

How does your sizing work?

Our clothing is based on standard Australian size charts. We currently stock sizes for babies and toddlers, with a move to expand to 'bigger' kids sizes in the near future.
Current sizes are as follows -
    
    Size: 00 (3-6 months) with a weight of 7kg, and an average height of 67cm.
    Size: 0   (6-12 months) with a weight of 8.5kg, and an average height of 75cm.
    Size: 1   (1-2 years) with a height of between 75cm - 90cm, and a waist of 52cm -54cm.
    Size: 2   (2-3 years) with a height of between 90cm - 102cm, and a waist of 54 - 55cm.
    Size: 3   (3-4 years) with a height of between 103cm - 108cm, and a waist of 55 -57cm.
    Size: 4   (4-5 years) with a height of between 109cm - 115cm, and a waist of 57 -59cm.
    Size: 5   (5-6 years) with a height of between 115cm - 120cm, and a waist of 58 - 61cm.

I'd like to view the items before purchase. Is this possible?

If you're in Singapore, absolutely! Please fill out the contact form (on the HOME page) to arrange a private viewing. 
Alternatively, we will be showcasing our gorgeous collection at various Singapore Fairs and Boutiques throughout the year. Please be sure to visit out Facebook page and click 'LIKE' to keep up to date with where we'll be showing next…. you can also follow us on Instagram, Twitter, and Pinterest.
We will also be holding 'open house' mornings where you can shop with friends and enjoy some sweet treats at the same time. Again, please 'LIKE' our Facebook page to keep informed with upcoming dates.

How do I care for my new purchase?

We pride ourselves on using only the best quality, fabrics and trims in our garments, but we also understand that babies and childrens clothing can get messy and require laundering, rather quickly. As a result, all of our items are machine washable. Please refer the the care label inside individual items for more specifics.

How can I keep in contact with you and be the first the hear about special events and sales?

Sign up for our Newsletter to be the first to hear about special events and sales, as well as where we'll be showcasing our collection next. Also, please take a minute to visit us on Facebook and 'LIKE' us there. We'd love to have you visit!